Covid-19 Info - Gleddoch Hotel, Spa & Golf
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Coronavirus Information

last updated 10.09.20

 

 

Our Operating Procedures during the Coronavirus Pandemic

We look forward to welcoming you back to Gleddoch Hotel, Spa & Golf! However, due to the
Coronavirus (Covid-19) pandemic, we have had to make several changes to how we operate. This is in
accordance to official government guidance in order to protect the health and wellbeing of our
guests and our staff.
Outlined below are some of the changes we have implemented to give you peace of mind and
confidence in staying with us again in the near future.
(This document acts as guidance and may be subject to change as government legislation and
recommendations are amended).

Arrival & Pre-Arrival
Prior to arrival at the hotel, all guests will be contacted by email asking them to facilitate a “contactless
check in” by completing the registration information will be sent through to all guests. Guests will also be
asked to complete a health questionnaire prior to check-in. This is to confirm that guests are not
currently experiencing Covid-19 symptoms.
We would ask that payment is made prior to arrival and ask that all guests pre-pay for their
accommodation prior to arrival or at check-in. We will encourage guests to do this so that they can
use the express check-out option when departing (invoices will be sent via email after check-out).
Upon arrival, please ensure a face mask is worn . There is a one-way system at the reception desk should there be a queue. There are hand
sanitisers throughout the lobby and on every floor as well as social distancing floor markers. The entire
reception desk is protected with Perspex screens. If any pens are required to check in, then this is
sanitised prior to and after use by the guest. Any card machines are also sanitised before and after
each use.
If guests have not don’t the pre-arrival check-in form, they have the option to scan a QR code in the
lobby and do so from their mobile phone (should they wish to reduce spending time at the receptionArrival & Pre-Arrival
Prior to arrival at the hotel, all guests will be contacted by email asking them to facilitate a “contactless
check in” by completing the registration information will be sent through to all guests. Guests will also be
asked to complete a health questionnaire prior to check-in. This is to confirm that guests are not
currently experiencing Covid-19 symptoms.

We would ask that payment is made prior to arrival and ask that all guests pre-pay for their
accommodation prior to arrival or at check-in. We will encourage guests to do this so that they can
use the express check-out option when departing (invoices will be sent via email after check-out).
Upon arrival, there is a one-way system at the reception desk should there be a queue. There are hand
sanitisers throughout the lobby and on every floor as well as social distancing floor markers. The entire
reception desk is protected with Perspex screens. If any pens are required to check in, then this is
sanitised prior to and after use by the guest. Any card machines are also sanitised before and after
each use.
If guests have not don’t the pre-arrival check-in form, they have the option to scan a QR code in the
lobby and do so from their mobile phone (should they wish to reduce spending time at the reception desk)

Note, if guests have the symptoms of Covid-19 then they will not be permitted to stay at the hotel and
will be asked to travel home (if possible) to self-isolate. If guests fall ill during their stay (i.e. showing
symptoms of Covid-19) then they should inform the hotel and either travel home immediately (in order to
self-isolate) or they will be required to self-isolate in their hotel bedroom for 14 days. In the case of the
latter, guests will be required to pay for the duration of their stay (to be billed at the normal hotel rate
on those dates).
Once guests have checked in, they will automatically be emailed a link to allow them to access our
hotel guest directory. This can also be accessed via a QR code in the bedrooms.
As we have removed the telephones from bedrooms, the hotel has also set up a 24 hour ‘live chat’
feature on the internet which allows guests to communicate with the hotel staff.

Cleaning & Hygiene
All of our public areas will be cleaned more regularly with particular focus on high touch areas and
hard surfaces using hospital grade sanitisers.
These areas include:
All reception desks
Lift controls
Door handles
Public Bathrooms
Dining Surfaces
Seating areas
In addition to this, hand sanitising units will be placed throughout the public areas for guest use and
on every floor.
We will be following the best guidance regarding cleaning schedules based on the levels of human
interaction with specific departments.

Bedrooms
Bedroom areas will be cleaned and sanitised with emphasis on high contact areas such as:
Desks
Chairs
Remote Controls
Telephones
Light switches
Door Handles & Taps
Hangers
Safes
Windows
Fans
All linen will be removed from rooms departing. All glasses, cups, saucers and spoons will be removed
and washed regardless of use. The guest directory will be available digitally by scanning a QR code
in your room or via the TV info channel.
A number of non-essential items will be removed from bedrooms, such as:-

Telephone
Nespresso coffee machine
Magazines and physical directories
Cushions and bed runners
Spare pillows and bedding
Bathrobes
Spare towels and toilet roll
Sleep spray and any non-essential toiletries

Housekeeping Services
All of our housekeeping staff will be wearing full PPE (i.e. face mask, gloves and apron) whilst servicing
the bedrooms.
Bedroom cleans during guest stays (i.e. ‘stay over’ cleans) will only be done on request and only when
guests are out of their room.
All dirty linen will be bagged immediately and removed. All housekeeping trolleys will be deep cleaned
after each shift.
Where business levels allow, rooms will not be cleaned until at least 24 hours after guests have
departed.
Any additional linen/towel requests will be left outside the guest’s room.
Should there be any suspected case of Covid-19 then rooms will be left 72 hours before having an
enhanced deep cleaning undertaken by a professional cleaning company.

Food & Beverage
Please ensure a facemask is worn whilst moving around the hotel and in the restaurants.
All food and beverage areas will be set to social distance regulations. All tables will be distanced for
the wellbeing of all guests.
We will only be accepting bookings in our restaurants for up to a maximum of 6 people ( this should not be from more than two household). If children aged under 12 are part of the two households, they will not count towards the limit of six people.There will be no background music or television volume to prevent raised voices or leaning in to hear.
All of our staff will be wearing face coverings for the comfort of our guests and gloves will be worn
when handling cutlery, condiments and any other items usually transferred by hand.
Our payment terminals will be sanitised after each use and we recommend contactless payment where
possible. All menus will be disposable. Nothing will be left out on tables. All condiments will be brought
out on request. All crockery will be rinsed and then placed through our dishwashers where they are
cleaned and sanitised in line with food safety regulations. The dishwashers themselves are deep
cleaned after each service. All areas are being subject to enhanced cleaning routines with focus on
the bar, welcome desk, and all in-restaurant service points.
Breakfast will be served to order (cooked and continental options available) and there will be no
buffet. Guests will be asked to pre-order their breakfast and table reservation the night prior.
Where room service is provided, this will be restricted to delivery to the bedroom door to minimise the
in-room contact from staff. All room service trays, cutlery, crockery and condiments will be sanitised after
each use. We ask that guests leave their tray outside their room or contact reception after use to allow
for timely collection and sanitation.
Food preparation areas will be cleaned and sanitised regularly throughout shifts and our kitchens will
be subject to deep cleaning on a daily basis prior to any food preparation. Our kitchen team will use
their own designated utensils and should any equipment be shared, it will be sanitised before and after
use. Dirty crockery and cutlery will be separated from the rest of the kitchen area. Kitchen staff will be
wearing face masks, gloves and face shields.
As is our normal practice, we will continue to work within food safety regulations and under the
guidance of food standards agencies.

Spa & Leisure Facilities
As you are aware the Scottish government have recently announced the reopening of gyms and swimming pools from the 31st of August., we plan to open our facilities from the 1st September. However, we are yet to receive the detailed guidance on how we can operate. Once we receive the guidance then we will better understand in what capacity we can open, whilst ensuring the appropriate safety measures in place for our guests and team members alike.
The Spa is open for treatments. Some treatments may be adapted as per government guidelines and advice.
Please click here to view our spa & lesiure operating procedures.

Golf Facilities
The golf course is fully open; however, tee times must be booked in advance. Tee times are available from 8am - 6.30pm. Please contact our Pro shop to book prior to arrival. Our Pro Shop is open from 8am – 8pm weekdays and 8am – 6pm weekends. We have the option of 4 ball however this is limited to a maximum of 3 households. Only one household will have access in the pro-shop at one time.
The golf reception desk has Perspex screens and the PDQ is sanitised after each transaction.
We are accepting card payments only.

Driving Range
Our new state of the art driving range is now open!
Our opening times are from 9am until 9pm weekdays and 9am until 6pm weekends. Please collect your balls from our pro-shop.

Please Note
Our team have all been trained on awareness of Covid-19 and all the relevant health and safety practices surrounding this.
We would also take this opportunity to remind guests of the government guidance regarding hand hygiene. The recommendation is regular hand washing for 20 seconds or use of hand sanitisers regularly. Our team will be following this guidance, and this will be monitored by our manager on duty.

We hope to see you soon!

Gleddoch is an independently owned hotel resort, beautifully located overlooking the Clyde Estuary. Gleddoch boasts 75 bedrooms, an 18 hole championship golf course an elegant banqueting room and a luxury Imperia Spa.

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